So it goes like this: we are keeping track of tasks using Redmine. We log time spent doing tasks, but at the end of the week if we add up all the time spent at those tasks there is no way a person has spent 40hs working. I think that's correct because offices have overhead (reading emails, politics, coffee, distractions). What would be a normal productive time vs total time spent ratio? Other areas in the organization just measure time spent in the office (with the rfid badges that open the door) but we don't like that approach and we are trying to convince Auditing to measure us using redmine instead.